This article is dedicated to help users figure out what is stopping LiveTracking from running effectively at their site.
Table of Contents
Common Issues and Fixes
Here are the common issues with easy fixes you may encounter with your hardware.
| Issue | Fix |
| The Node or Gateway gets unplugged. | Make sure that your hardware is properly powered. |
| The sensor isn't pointed at the product. | Ensure your sensors are targeting the right spot and that they are properly calibrated. |
| The local network the Gateway is connected to has dropped. | Check if the network LiveTracking relies on is running smoothly. |
Troubleshooting Flowchart
This flowchart is a constant work in progress to maximize the effectiveness of our customer self-service tools. Following these basic steps will likely solve any problems. If you have worked your way through it and would like more support, submit a support ticket.
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Troubleshooting Bot (Beta)
The chatbot on the bottom-right side of your screen is a specially designed bot to help walk you through troubleshooting LiveTracking. The steps the bot follows are based on the Troubleshooting Flowchart above.